Deconstructing ‘Customer Experience’

Chief Operating Officer
Chief Operating Officer

HBS Working Knowledge     •     July 12, 2019, 1:36 pm
HBR.org     •     July 12, 2019, 4:18 pm
New research on whether more hours leads to better care.
HBR.org     •     July 12, 2019, 3:00 pm
What is it like to work with you?
HBR.org     •     July 12, 2019, 2:55 pm
Sponsor Content from the New York City Economic Development Corporation.
HBR.org     •     July 12, 2019, 2:00 pm
Most of us fib, spin, or exaggerate a few times a day.

COO