Eliminating The Empathy Deficit

Chief Executive Officer

It’s January, which means, at least traditionally, that it’s time for resolutions. If history is any guide, many of us already have made promises for the coming year—exercise more, eat less, meditate daily—and there may even be a few we haven’t given up on yet.

As the new year begins, I would like to challenge my fellow CEOs to a new resolution, a commitment to something that has the potential to transform culture, increase retention and boost sales: building empathy.

I know—that sounds soft, squishy. But it isn’t. As any CEO knows, culture is the lifeblood, the nucleus, the compass

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