How To Bridge the CX Gap and Remain Indispensable

Chief Executive Officer

While preparing for the launch party in celebration of the release of my latest book, Indispensable: Build and Lead A Company Customer’s Can’t Live Without (Humanix Books, 2021) scheduled for Thursday of this week, I was asked by a reporter: “How do Indispensable Businesses bridge the customer experience (CX) gap during a crisis like COVID-19?” […]

License and Republishing: The views expressed in this article How To Bridge the CX Gap and Remain Indispensable are those of the author James M. Kerr alone and not the CEOWORLD magazine.

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