How To Turn A Performance Dashboard Into A Crystal Ball

Chief Executive Officer

Several years ago, I wrote an article called “What’s on Your Company’s Dashboards?” At the time, I had been thinking quite a bit about how best to measure my company’s performance and ensure that it practiced team-wide accountability. In the article, I listed scores of quantitative measures that we were monitoring to make objective assessments of our overall effectiveness (what we now commonly call key performance indicators or “KPIs”).

Among the 25 or so measures I listed, I included many that are standard fare in most company dashboards I see: revenue, employee count, profit per client, etc. I also noted

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