When a consumer has a negative customer service experience, it can affect a business in many ways. One study found that companies in the United States lose $75 billion per year because of poor customer experiences. Consumer loyalty is fragile, and a single off-putting interaction with a company is enough for a person to switch […]
License and Republishing: The views expressed in this article How Your Business Can Improve Customer Service Interactions Online are those of the author Alexandra Dimitropoulou alone and not the CEOWORLD magazine.
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