New Research and Ideas, March 5, 2019

Chief Operating Officer

HBS Working Knowledge     •     2019-03-05T12:31:37-05:00     •     2019-03-05T17:00:10Z
The technology will allow for a range of new products and services.     •     2019-03-05T16:05:32Z
Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s b…