Chief Operating Officer
HBS Working Knowledge • 2019-03-05T10:25:42-05:00
HBR.org • 2019-03-05T17:00:10Z
The technology will allow for a range of new products and services.
HBR.org • 2019-03-05T16:05:32Z
Ryan Buell, associate professor at Harvard Business School, says the never-ending quest for operational efficiency is having unintended consequences. When customers don’t see the work that’s b…