Why Customer Experience Matters Even More During A Recession

Chief Executive Officer

This post was originally published on this site

Most executives agree that customer experience (CX) is critical to maximizing profits and driving loyalty in 2020 and beyond, according to a PwC report on the future of CX. A hot topic of corporate conversation in 2019, CX will continue to be a strategic directive for consumer-facing companies in every industry. Another strategic imperative this year, grim […]

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